“This document describes the inter-agency complaint referral system for reporting complaints of sexual abuse (SEA) and sexual harassment (SH) between service providers operating across the Americas region. It outlines the commitments and requirements of service providers who are participating in this interagency Community-Based Complaint Referral Mechanism to ensure adequate safeguards and appropriate actions are established on protection from sexual exploitation and abuse and sexual harassment (PSEA/SH). ished on protection from sexual exploitation and abuse and sexual harassment (PSEA/SH). This Mechanism is developed in recognition of the need to strengthen collective efforts to improve prevention and reporting of SEA and SH, to facilitate inter-agency referral of complaints at a regional level, i.e. within and across borders, and to increase transparency around these issues in the Americas Region.
This Mechanism is accompanied by a Regional PSEA/SH Toolkit that offers materials that can be used by service providers in order to implement the Mechanism effectively. Throughout this document tools from the toolkit are referenced. (See Regional PSEA/SH Toolkit for the Americas).”