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Hotline in a Box (toolkit) – IFRC

“Considering a hotline? This set of tools will help you assess, set up and manage different types of channels to communicate with communities during humanitarian crises.”

“What does this toolkit offer? 

Ease the process of setting up channels for two-way communication with communities. Although many technologies exist to support operations and data analysis, humanitarian organizations desire guidance on how to select appropriate, affordable solutions given their context, capacity, and data needs. Improve the quality of your communication with communities Without guidelines and professional standards, how organizations act on feedback received through different channels can vary widely. In communities where many different channels exist, this can be challenging for community members to navigate.”

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