Best Practice Guide Inter-Agency Community-Based Complaints Mechanisms – IASC

This “Best Practice Guide” is an operational guidance on how to set up and run an inter-agency community-based complaint mechanism (CBCM) to handle reports of sexual abuse and exploitation by aid workers. It compiles lessons learned, examples, and case studies gathered throughout the course of the 2013-2015 IASC pilot project on inter-agency CBCMs. The Guide is an easy-to-use living document that offers practical guidance, and includes global Standard Operating Procedures (SOPs) on inter-agency cooperation in complaint handling. With the endorsement of the IASC Principals in June 2016 “ it addresses a gap in the collective response to prevent and address sexual exploitation and abuse.” 

This guide includes thematics on how to ensure support and active engagement in the CBCM, how to structure and establish CBCM, how to monitor and evaluate CBCM, how to raise awareness on PSEA as well as how to protect and assist complainants and victims.

This practice guide is also available in French, Spanish and Arabic.

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